Help with your online booking
We help with problems on this website while you are buying. For tickets you already bought, ADO's customer service HOLA helps you directly on WhatsApp.
Pick your problem
The search or booking widget doesn't work
Results don't load, the route or date can't be selected, or the page shows an error while you search. Report it to our team.
I can't select my seats
The seat map doesn't load or won't let you pick a seat. Tell us the route, the date and what you saw.
Error at checkout or when paying
The checkout page fails or your payment is rejected with an error. Add a screenshot if you can.
I didn't receive my ticket
If you already paid, ADO's customer service HOLA finds your ticket. Don't buy again; message them with the route, date and the email you used.
Name correction, change, cancellation or refund
ADO makes changes, cancellations and refunds. Contact HOLA directly with your booking reference.
ADO changed my departure time
Schedule changes are handled by ADO. Contact HOLA with your booking reference and the email you received.
What our team handles, and what ADO handles
Our team: problems with this website while you are buying, such as the search or booking widget not working, seats you can't select, or errors at checkout or when paying.
ADO's customer service HOLA: everything after you have bought, including tickets not received, name corrections, changes, cancellations, refunds, schedule changes, invoices and luggage. Contact them on WhatsApp or at hola.ado.com.mx.
Requests about cancellations, refunds or changes to a booking are not handled through our form.
Is this website official?
Yes. international.ado.com.mx is part of ADO's own domain, ado.com.mx, and is run for ADO by its technology partner Distribusion for travellers booking from abroad. Some fares and rules from ado.com.mx work differently here; see ADO bus services compared.
Frequently asked questions
Digital ticket
Directly to your email
Mobile Download
Compatible with your phone
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