Flight delayed? Your ADO airport ticket still gets you there
If a late flight makes you miss your ADO bus, you can board the next available departure that same day, on the same route, at no extra cost, as long as there are seats. Just speak to the ADO staff at the terminal.
Why book your airport transfer with ADO
Peace of mind from the moment you land:
Airport Connection
ADO connects major airports, including AICM, AIFA, Cancún, Tulum, Veracruz, and Villahermosa, with cities across Mexico.
Ultra comfort Seats
Your seat guaranteed — spacious, comfortable, and adjustable.
Bulky luggage included
Your ticket includes 25 kg of checked luggage at no extra cost. Buy extra space at the counter if needed.
Entertainment & Wi-Fi
Selected services offer onboard screens and Wi-Fi. Amenities vary by service class.
Book Online in Advance
Climate Control
Onboard Bathrooms
USB Ports & Power Outlets
Certified Safety Standards
Digital ticket
Directly to your email
Mobile Download
Compatible with your phone
Travel Safely
Certified Vehicles
Do you have questions?
Contact us at our customer support channel (in Spanish). We're here to help.
Feel free to check out our Frequently Asked Questions below.
Missed your bus? Here is the rule
Your ticket stays valid for a later bus when all three apply:
Same day
Take a later departure on the same date as your ticket
Same route and conditions
Same origin, destination and ticket conditions as your booking
Seats available
Board the next departure that still has free seats, at no extra cost
What to do if a late flight makes you miss your bus
- Don’t buy a new ticket. Keep your ADO booking confirmation and your ID at hand.
- Go to the ADO staff at the terminal (the ADO counter or boarding area) and tell them you missed your bus.
- Board the next available departure on the same route that same day. There is no extra cost, as long as the bus has free seats.
- If the next bus is full, the staff will place you on a later departure that same day with seats available.
This applies to the same route, under the same ticket conditions, on the same day as your original ticket. A trip on another day or on a different route is a ticket change, and the usual ADO change conditions apply.
ADO airport routes
- Mexico City Airport (AICM) → Puebla
- Cancun Airport → Playa Del Carmen
- Cancun Airport → Tulum
- Chiquilá (near Holbox) → Cancun Airport
- Cancun Airport → Cancun Hotel Zone and Punta Cancun
- AIFA Airport (NLU) Mexico City → AICM Airport (MEX) Mexico City
- AIFA Airport (Felipe Ángeles): bus guide
- CDMX Airport (AICM) → AIFA Airport
- AIFA Airport → TAPO (CDMX)
- TAPO (CDMX) → AIFA Airport
- AIFA Airport → Central del Norte (CDMX)
- Central del Norte (CDMX) → AIFA Airport
- AIFA Airport → Indios Verdes
- Indios Verdes → AIFA Airport
- AIFA Airport → Pachuca
- Pachuca → AIFA Airport
- Veracruz Airport → Xalapa
- Veracruz Airport → Orizaba
- Orizaba → Veracruz Airport
- Córdoba → Veracruz Airport
- Mexico City Airport (AICM) → Xalapa
- Tehuacán → Mexico City Airport (AICM)
- Orizaba → Mexico City Airport (AICM)
- Veracruz → Mexico City Airport (AICM)
- AIFA Airport → Puebla
- Tulum Airport → Playa del Carmen
- Bacalar → Cancun Airport
- Coatzacoalcos → Villahermosa Airport
- Puebla → AIFA Airport
- Minatitlán → Villahermosa Airport
Land, talk to ADO, and get on the next bus
Flights run late, and baggage and immigration take time. With ADO you don’t lose your trip: the staff at the terminal can put you on the next bus on your route that same day, with no extra charge, while seats are available.
Still book before you fly: it secures your seat and your price, and you can choose a departure that leaves a comfortable margin after landing.
Missed bus after a late flight: your questions
Frequently asked questions