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Report a website problem

Use this form only for problems with this website while you are buying a ticket.

Quick answer first? Our ADO travel FAQ covers luggage allowance, pets, children, ticket changes, arriving late, bikes and finding your bus station.

What we can help with: problems on this website while you are buying: the search or booking widget not working, seats you can't select, errors at checkout or when paying, or pages that don't load.

Already bought your ticket? For a ticket you didn't receive, name corrections, changes, cancellations, refunds, schedule changes, invoices or luggage, contact ADO's customer service HOLA directly on WhatsApp or at hola.ado.com.mx.

Requests about cancellations, refunds or changes to a booking are not handled through this form.

If something did not work, tell us what you were trying to do and what you saw, for example an error message or a page that did not load.

What were you trying to do and what did you see? Add your booking reference if you have one.

So we can reply to you.

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Vårt passagerartransportföretag erbjuder säkra och pålitliga tjänster för alla dina resebehov.

Vårt passagerartransportföretag erbjuder säkra och pålitliga tjänster för alla dina resebehov.

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