Wide, flat seafront promenade on the Malecón de Campeche

Accessible travel in Mexico by ADO bus

Q: Do ADO buses have wheelchair lifts or spaces?

ADO coaches are high-floor buses without a wheelchair space in the cabin. Contact ADO's customer service before you travel to explain your needs.

Q: Can my guide dog travel with me?

Yes. Guide dogs and mobility assistance dogs travel on board with their owner. Bring the vaccination certificate.

Q: Does ADO offer a disability discount?

Holders of Mexico's national disability card can get 10% off at the ticket office, with a limit of two per bus.

Q: Which Mexican destinations are easiest with limited mobility?

Flat, sea-level cities like Mérida and Campeche, and Cancún and Playa del Carmen with their inclusive beaches and pedestrian streets.

Q: How do I contact ADO customer service?

ADO's customer service team, called HOLA, answers by phone, WhatsApp and email; you'll find the current contact details at ado.com.mx. For help on the day of travel, ask at the ADO ticket office in the terminal.

Q: Can I book my ticket in English?

Yes. With ADO International you can book ADO tickets online in more than 12 languages and pay in more than 15 currencies. Digital boarding passes are sent by email, so you usually do not need to print your ticket. Keep your phone charged and your booking confirmation ready before boarding.

Q: How much luggage can I bring?

Each passenger can usually take up to 25 kg of checked baggage free of charge with ADO, plus one carry-on bag. Checked luggage travels in the compartment under the bus; keep your baggage tag until arrival. Keep your passport, valuables, electronics, and medication in your carry-on. Baggage policies can change, so check the latest conditions before travel.

Q: Do I need an ID to board?

Carry a valid government-issued photo ID that matches the name on your ticket. International travelers should carry their passport; Mexican citizens can use an official ID such as the INE. ID may be required for boarding checks, ticket changes, or cancellations.

Q: Can I cancel or change my ADO bus ticket?

ADO tickets can usually be rescheduled up to 60 minutes before departure at an ADO ticket office. You normally need the original ticket and an official ID matching the name on the ticket. Refunds may be issued as Saldo Max credit , not necessarily to the original payment method. Discounted advance-purchase tickets are usually more restrictive and may be non-refundable. Policies can change and may vary by fare type, route, and sales channel, so check the conditions shown when booking.

Planning a bus trip with a wheelchair, a walking aid or a guide dog? What ADO allows on board, how to prepare for boarding, and flat, step-friendly destinations with inclusive beaches and promenades.

Accessible travel at a glance

What to know before you book:

Folding wheelchairs travel free in the luggage hold

Guide dogs and mobility dogs ride on board with their owner

Flat, sea-level cities: Mérida, Campeche, Cancún and Playa del Carmen

Travelling by ADO bus with limited mobility: the essentials

ADO coaches are high-floor buses: boarding is by a few steps at the front door, and seats are reached along a narrow aisle. There is no wheelchair space in the cabin. With some planning, many travellers with limited mobility use ADO every day.

Wheelchairs and mobility aids

Wheelchairs must be folded or dismantled and travel in the luggage hold. They can't be used in the cabin.
Electric wheelchairs and scooters are subject to ADO's battery rules: check with ADO before you travel.
Label your chair and keep cushions and small removable parts with you.

Guide dogs and assistance animals

Guide dogs for blind and visually impaired passengers, and mobility assistance dogs, travel on board with their owner.
Carry the animal's vaccination certificate.

Before and on the day

Contact ADO's customer service before travelling to explain your needs.
Arrive early and tell the ticket office and driver that you need extra time and help boarding.
Choose a seat near the front of the bus to shorten the walk along the aisle. ADO, GL and Platino buses have a toilet at the back.
Prefer direct buses: changing buses means extra boarding and bag handling.
Holders of Mexico's national disability card (Credencial Nacional para Personas con Discapacidad) can get a 10% discount at the ticket office, with a limit of two per bus.

Bus times, fares and onboard features on this page come from the ADO booking flow for Saturday, December 5, 2026, and can change. Discounts, luggage rules and accessibility services are set by ADO and can change too: check the conditions shown when you book, or ask at the ADO ticket office. Entry fees and opening hours are set by each site.

Step-friendly destinations by ADO bus

Flat cities, wide promenades and inclusive beaches:

Campeche

By bus: from Mérida, about 2h 25min, from about US$22

A long, flat seafront promenade (the Malecón) and a compact old town with level streets inside the walls.

Mérida

By bus: from Cancún, about 4h 10min–5h, from about US$42

A flat city at sea level. Paseo de Montejo has wide pavements, and the main square closes to traffic on Sundays.

Cancún

By bus: from Mérida or Playa del Carmen; also direct from the airport

Cancún has inclusive beaches, such as Playa Delfines and Playa Las Perlas, with ramps, adapted toilets and amphibious chairs. Check availability before you go.

Playa del Carmen

By bus: from Cancún, about 45 minutes–1h 45min, from about US$4

A flat, pedestrian Quinta Avenida, and beaches such as Playa Fundadores that have offered inclusive facilities.

Uxmal

By bus: from Mérida, by tour or taxi (about 1h 15min)

INAH has installed ramps at several structures of this Maya city, one of the more accessible major sites.

Valladolid

By bus: from Cancún or Mérida, about 2½–3 hours

A level, compact centre. Some cenotes have steep stairs, so ask before you visit.

Planning tips for ruins, cenotes and beaches

Ruins: paths are often gravel or uneven stone. Chichén Itzá is mostly flat but large; Uxmal has ramps at several structures.
Cenotes: many are reached by long, steep stairs. Open cenotes with platforms are easier; ask before you go.
Beaches: look for playas incluyentes (inclusive beaches) with ramps and amphibious chairs. Hours and availability vary, so check locally.
Taxis: at terminals, ask for a taxi with space for a folded wheelchair.